Department HR & Corporate Communications Reports to: Group HR & Corporate Communications Head.

Job Purpose

Attend to visitors and deal with inquiries on the phone and face to face Supply information regarding the organization to the general public, clients and customers.

Responsibilities

• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person and office Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail deliveries Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Order front office supplies and keep an inventory of stock Perform other duties as directed by supervisor

Requirements

• HND/Bachelor’s degree in French-speaking
• Consistent, professional dress and manner
• Excellent written and verbal communication skills
• Competency in Microsoft applications including Word, Excel, and Outlook
• Good time management skills Organisational skills
• Attention to detail
• Exceptional multitasker Courteous
• Strong customer service skills.