Main purpose of the Job:

• Communicating with clients to understand and document the business objectives.
• Selecting the most appropriate research methodology and techniques.
• Designing qualitative and quantitative research plans for projects.
• Designing research questionnaires and moderator guides.
• Working with Market Research team to oversee the fieldwork initiative.
• Interpreting data, writing reports, and making actionable recommendations.

Key Responsibilities:

• Questionnaire Design
• Scripting (using Survey Monkey, Qualtrics, Java)
• Produce Tabulations/ Prepare data for presentations
• Produce PowerPoint charts
• Write Reports and Generate Insights
• Executions of ad hoc requests
• Any other responsibilities as may be required by the department

Key Performance Metrics:

Work with MR team to identify and pursue opportunities to grow existing client

• Business, revenue and profitability.
• Ensure the market research team raises client service awareness of analysis through
• of successful case studies and training
• Help MR team to respond to new business opportunities through:

1. Liaising with clients to understand their needs
2. Designing research solutions
3. Preparing accurate costs
4. Preparing proposals
5. Presenting in pitches

Technical Competencies Required:

• Intermediate to advanced knowledge in Microsoft Office (Excel, word, PowerPoint)
• Programming experience (e.g. Qualtrics, Java)
• Any data tabulation package(s), preferably SPSS.
• Ability to tell a good story from data.

Personal/Behavioral Competencies:

• Problem solving
• Technically Oriented
• Team Player
• Customer Service Ethic
• Integrity and high ethical standards
• Good organisational skills
• Attention-to-Detail
• Self-Motivated
• Passion for Results
• Proactive
• Analytical/logical approach
• Ability to plan ahead, prioritise and meet deadlines
• Ability to work under pressure.

Minimum Qualifications/Work Experience:

• Relevant tertiary education in Economics, Statistics, Mathematics or the Social Sciences.
• Minimum 2 years’ experience in data analysis and report writing.