As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead, and perform at your best, shaping the future of technology. This is a place where you’re welcomed as your own perfectly unique self and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

Our Exciting Opportunity

The Service Engineer role is comprising Solution Integrator and Support Engineer responsibilities. It is a critical role to deliver within the DevOps model within an end to end delivery framework. It is expected to ensure the solution is delivered and supported within committed timelines and targets.

The role will be working closely with customer Group and OPCO technology teams as well as the Mobile Financial Services Unit. Internally it will be required to work closely with program stakeholders as CPM, Business Analyst, Mobile Money SMEs, and M-Commerce Stakeholders.

You will

• Support Business Analyst for new requirements and design change
• Install, Integrate, commission the network nodes under ECW/ EWP solution
• Understand technical requirements as specified in the Solution document
• Perform ECW Integration and configuration changes activities within the approved change window.
• Prepare test cases in consultation with Solution Architect/BA & Conduct Integration tests with 3 PPs
• Report progress of assigned activities to the respective Business Analyst and CPM.
• Daily single Customer Complaints handling and Customer Care issues
• CAB participation & Change Coordination between MTN/3PP & GNOC
• UAT/SIT result sign off
• End to end issue handling and coordination with GSC
• Internal & External Audit handling

To be successful in the role you must have

• University degree in Technology, preferably MSC
• BSS Experience of 3+ years with understanding of Ericsson Wallet Platform or adjacent BSS domains products as Charging System
• Impregnable leadership skills with a focus on team performance
• Result oriented with the customer-first viewpoint, also can handle stressful and ambiguous situations
• Self-motivated with strong drive and initiative, collaborative, relating, and networking. Excellent communication skills in written and spoken English.
• Outgoing personality that finds it easy to agree and establish relationships across organizational boundaries and in a global environment

What´s in it for you?

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

What happens once you apply?

To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-proces

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

Primary country and city: Ghana (GH) || || Accra || IT; SharedServ

Req ID: 421782