The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organizational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.

Job Category  

Other British Government Departments (Partners across Government, including UK Visas)

Job Subcategory  

UKVI (UK Visas and Immigration)

Main purpose of job:

• Print visas according to manifests sent from the UK decision-making teams. Assure the security and integrity of visa writing processes according to UKVI policy and guidance
• Dispatch decisions according to manifests sent from the UK decision-making teams, whilst assuring security and integrity according to UKVI policy and guidance
• Manage the content, security and integrity of the passport bank to assure an organised and efficient storage process according to guidance

Roles and responsibilities / what will the jobholder be expected to achieve?:

• Process the printing of documents for cases sent by the UK decision-making teams;
• Book Visa Application Centre appointments and provide support to key stakeholders. Ensure all facilitations/Note Verbale applications are processed and recorded accurately;
• Take responsibility to resolve enquiries from TLS, internal and external stakeholders;
• Manage the content, security and integrity of the passport bank to assure an organised and efficient process according;
• Receive, record and follow through to resolve all overturned cases, by commenting on CRS and dispatching to the VAC in line with agreed procedures;
• Manage the dispatch process and resolve any complaints or service failures to the VAC, and escalate ongoing problems to a Team Leader;
• Perform other ad-hoc duties at special request to support British High Commission and UKVI business delivery

Essential qualifications, skills and experience  

• Excellent standard of IT and written English.
• Previous experience working in a visa office or international company

Desirable qualifications, skills and experience  

• Previous and recent experience (within 2 years) working in a visa production office.

Required behaviours  

Changing and Improving, Managing a Quality Service, Delivering at Pace, Working Together

Application deadline  

5 September 2022

Grade  

Administrative Assistant (AA)

Type of Position  

Fixed Term

Working hours per week  

35

Duration of Post  

12 months

Region  

Africa

Country/Territory  

Ghana

Location (City)  

Accra

Type of Post  

British High Commission

Number of vacancies

1

Salary  

GHS equivalent to USD 499.63

Start Date  

3 October 2022

Other benefits and conditions of employment  

Learning and development opportunities (and any specific training courses to be completed):

• There are learning and development opportunities available to the successful applicant.
• An analysis of training needs will be discussed between the successful candidate and line manager.

Additional information  

• All applicants must be legally able to work in Ghana with the correct visa/status or work permit.
• The successful applicant will demonstrate that they meet the requirements under Ghanaian law to work in Ghana.
• The British High Commission in Accra is an equal opportunities employer, dedicated to inclusivity, a diverse workforce and valuing difference.
• Staff recruited locally by the British High Commission in Accra are subject to Terms and Conditions of Service according to local Ghanaian employment law.
• Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.
• Reference checking and security clearances will be conducted.