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We are hiring a customer service representative to manage user queries, questions, and concerns. You will also be asked to process, modify and escalate users’ complaints and concerns across a number of communication channels. To do well in this role you need to be able to remain calm when users are frustrated and having a bad experience on the platform.
Maintaining a positive, empathetic and professional attitude toward users at all times.
Responding promptly to user inquiries.
Communicating with users through various channels.
Acknowledging and resolving users’ complaints and concerns.
Knowing our services inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of users’ interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the service rep process.
Managing a team of volunteers and intern service reps.
Ensure user satisfaction and provide professional customer support.
Skills & Competencies
What we offer
Immense Growth opportunities.
Highly flexible schedules or have the privilege of setting your own schedule (although, deadlines must to be observed).
Fully remote work.
Mentorship and training
Great career development opportunities in a growing company.
Casual work attire.