Customer Service Representative

  • Location:
  • Salary:
    GH₵510 - GH₵785 / month
  • Job type:
    Full-Time
  • Posted:
    2 days ago
  • Category:
    Customer Service
  • Deadline:
    September 16, 2022
  • Languages:
    English, French

The company

Doityourselfimmigration is a free community-driven step-by-step immigration tutorial guide meant to educate the general public about the step-by-step process involved in applying, filing, and processing an application.

 

Job Background

We are hiring a customer service representative to manage user queries, questions, and concerns. You will also be asked to process, modify and escalate users’ complaints and concerns across a number of communication channels. To do well in this role you need to be able to remain calm when users are frustrated and having a bad experience on the platform.

 

Duties

  • Maintaining a positive, empathetic and professional attitude toward users at all times.

  • Responding promptly to user inquiries.

  • Communicating with users through various channels.

  • Acknowledging and resolving users’ complaints and concerns.

  • Knowing our services inside and out so that you can answer questions.

  • Processing orders, forms, applications, and requests.

  • Keeping records of users’ interactions, transactions, comments and complaints.

  • Communicating and coordinating with colleagues as necessary.

  • Providing feedback on the efficiency of the service rep process.

  • Managing a team of volunteers and intern service reps.

  • Ensure user satisfaction and provide professional customer support.

 

Experience

  • 1+ years of experience in customer service
  • Experience working with customer support.
  • Experience working on a remote team preferred.
  • Knowledge of immigration is a plus, but not necessary. However, a hunger to learn as much as possible about the ever-evolving immigration world is a must.

 

Qualifications

  • High school diploma, general education degree or equivalent

 

Skills & Competencies

  • Ability to work in a fast-paced environment.
  • Ability to stay calm when users are stressed or upset
  • Comfortable using computers.

 

What we offer

  • Immense Growth opportunities.

  • Highly flexible schedules or have the privilege of setting your own schedule (although, deadlines must to be observed).

  • Fully remote work.

  • Speaking/Conference opportunities.

  • Mentorship and training

  • Great career development opportunities in a growing company.

  • Casual work attire.

 

location

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