The Coca-Cola Company is a multinational beverage corporation. With over 86,200 employees worldwide, best known as the producer of Coca-Cola. The Coca-Cola Company also manufactures, sells, and markets other non-alcoholic beverage concentrates and syrups, and alcoholic beverages. Our mission is to refresh the world in mind, body and spirit. To inspire moments of optimism and happiness through our brands and actions. The Coca-Cola Company distributes coke, diet coke, and other soft drinks worldwide. The company primarily offers nonalcoholic beverages, including sparkling beverages and still beverages. Its sparkling beverages include nonalcoholic ready-to-drink beverages with carbonation such as carbonated energy drinks, and carbonated waters and flavored waters. The company’s still beverages comprise nonalcoholic beverages without carbonation, including noncarbonated waters, flavored and enhanced waters, noncarbonated energy drinks, juices and juice drinks, ready-to-drink teas and coffees, and sports drinks. It also provides flavoring ingredients, sweeteners, beverage ingredients, and fountain syrups as well as powders for purified water products. The Coca-Cola Company sells its products primarily under the Coca-Cola, Diet Coke, Coca-Cola Light, Coca-Cola Zero, Sprite, Fanta, Minute Maid, Powerade, Aquarius, Dasani, Glacéau Vitamin water, Georgia, Simply, Minute Maid Pulpy, Del Valle, Ayataka, Bonaqua/Bonaqa, and Schweppes brand names. Our business is built on people. People who share the mindset to out-perform in everything we do. Combined with our inherent values, it is the foundation of our Coca-Cola culture and enables us to fulfill our purpose.
The Coca Cola company is seeking for an experienced Customer Care specialist to join our family! We are on the lookout for a dynamic individual in the Customer care Team who works closely with the enterprise clients helping them achieve their business goals. The Customer Care specialist act as liaisons between our company and our current and potential customers. The Roles’ primary responsibilities are building and maintaining professional relationships with our employees and customers in order to achieve long-term success. The incumbent specializes in one of the three following areas: ECOM, dispatch, and call. This role functions as the Business Advisor to our clients working towards achieving their business goals and success metrics with the ability to manage client relationships and expectations. You must be Goal-oriented and data-driven to actively track both performance and drive metrics for Adoption and Usage for clients. The incumbent must analyze customer data to improve the end-user experience. Should Work closely with cross-functional teams, internal and external with ease to drive these goals; and be Passionate about Customer Experience and ability to be an active voice in guiding Product Roadmap. The incumbent should possess Excellent communication and presentation skills. Remember, communication is not what you say but what the other person understands. Must Be a cultural champion and energy driver. As a global icon and keeper of the world’s most valuable brand, our boundless opportunities attract the very best experienced professionals, like you. Now more than ever is the time to become part of the Coca-Cola Group. One of the reasons our company continues to thrive after 130+ years is having a company culture that supports and rewards behaviours that lead to growth. Our “Growth Behaviours,” as we call them, are ways of being and working that help to make us successful. Think about how you can bring this to life by sending your CV and Cover letter for your desired role at the Coca-Cola Company.
Key Roles & Responsibilities:
Key Skills & Qualifications: