Job Description

Sales & Telemarketing:

• • Contact clients, describe products and persuade potential clients to purchase products.

• • Explain clearly, product terms and conditions and respond to all other client queries.

• • Educate clients on product offering and operational processes.

• • Maintain call logs and report to management.

• • Manage large amounts of inbound and outbound calls in a timely manner

• • Follow communication “scripts”

• • Seize opportunities to upsell products when they arise

• • Conduct and report on client or market surveys.

• • Perform quality assurance-related tasks.

• • Make recommendations to management on survey findings.

Qualifications

• • Degree/Diploma qualification required, preferably in a subject related to sales or communication

• • Ability to speak in a friendly way to customers and potential customers, listening to their needs and helping communicate options for them.

• • Great interpersonal skills and communication skills: the ability to speak to customers about a product’s different features and answer any questions they might have.

• • Willingness to work long hours or weekends in order to meet sales goals

• • Persistence in trying to make a sale and the ability to not be discouraged by unsuccessful sales

• • Professional experience in financial, insurance, and commodities services is a plus

• • Ability to work autonomously and take initiative; demonstrate self-motivation and energy, work well under pressure to meet sales goals.

• • Fluency in spoken English and at least one local language

• • Commitment to model and articulate the company’s mission, vision and values