Confidential

• Obtaining client information by answering telephone calls; interviewing clients; verifying information and entering same into a web-based database
• Determining Clients eligibility for the companys products by comparing client information to established requirements and policies.
• Educating clients by explaining procedures; requirements, answering questions and also providing information.
• Receiving and handling customer complaints in a timely manner.
• Maintaining communication equipment by reporting fault and problems.
• Maintaining and improving quality results by adhering to standards and guidelines and also recommending for improved performance.